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Company Policies & Terms of Use

Online Shopping

In order to shop our online store you will need to register for a login. Registration is simple. Just fill out our Account Reuest Link (located on the right) and we can get you setup. With your own login you will be able to browse our online catalog of over 30,000 general office supplies and buy at your special discounted price. When you are setup with your personal login you will be given the best price possible. Federal customers or customers who qualify for other contracts will be assigned the appropriate pricing.

Privacy Policy

We take your privacy very seriously. Please review the following list to familiarize yourself with our policies and practices. You are encouraged to review this policy regularly, as it may be changed without notification.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
We may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Our data encryption ensures your information is protected before it is sent to the Internet. Our encryption process makes doing business over the Internet as secure as purchasing by telephone. Our technology uses 128-bit encryption Secure Sockets (SSL) software for secure online transactions. You can identify a secure page by noticing the lock or key icon in the bottom right corner of your browser window. In addition, a secure web site address will display as "https" rather than just "http."

Shipping and Returns

How much do you charge for shipping?
Most products ship free to anywhere in the continental United States. Charges will apply for any products shipped to AK, HI, Puerto Rico and other overseas locations. Also, items that are not UPS deliverable, are heavy or have special delivery requirements may incur shipping or handling charges. Quotes for these charges will be made available to customers for these situations.

Where do we ship to?
We will ship to anywhere in the United States and its territories. We also ship to APO and FPO addresses.

What companies are used for shipping?
We will use UPS to ship your order. We will also use USPS and FedEx if needed or if requested by you the customer.

When will I receive my order?
Upon receiving your order, we process it that same day. Most products are in stock and ready to ship. All orders are usually sent UPS ground and delivery times differ depending on where you are located. We use distribution centers across the U.S. which guarantees next day delivery for most orders. Typically you can expect to receive your product in 1-3 business days.

I received the wrong item, can I return this?
As soon as you call us at 1-833-347-3491, we will send out a replacement to you. We will also assist you in returning the wrong item. If the mistake was ours, we will exchange it free of charge. Otherwise, all returns are subject to a 15% restocking fee.

My product is defective, now what should I do?
As soon you as call us at 1-833-347-3491, we will send out a replacement to you. We will also assist you in returning the defective item.

How do I track my order?
Contact us at 1-833-347-3491 and we will happily track your order for you.

What should I do with my used ink and laser cartridges?
Recycle them! Contact us at 1-833-347-3491 and we will arrange to have your empties picked up and sent to a recycling center.

Payment Terms and Credit Cards

We accept most major credit cards including Visa and Mastercard.  Terms may be established with a completed credit application. customers can establish terms by issuing an appropriate purchase order.

Document Imaging Services. strives to make shopping online a safe and secure experience. Below is our credit card security policy. For more information, read our Privacy and Security Policy.

We use the latest encryption technology to ensure your shopping session is completely safe and secure. Our secure server encrypts all payment information that you transmit to us while using our site. This includes your personal information as well as your credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.

If you experience fraudulent use of your credit card as a result of using your credit card to make a purchase through our site on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures.

Section 508 Policy

Document Imaging Services. supports Section 508 and the efforts of the Federal Government in making technology accessible to people with disabilities. We strive to keep our websites compliant with Section 508 Standards. We are also resellers for many companies which are all aware of Section 508 compliance in the development and manufacture of their technology products. Document Imaging Services. is reliant on many suppliers and manufacturers of products, including Section 508 information, and will refer inquiries to the appropriate supplier or manufacturer for the most current Section 508 information. More details on Section 508 can be found at: